Privacy Policy

Introduction

Spark Veil ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website spark-veil.com, use our services, or interact with us.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

Information We Collect

Personal Information

• Name and contact details (email address, phone number)
• Business information (company name, job title)
• Communication preferences
• Payment and billing information
• Customer service correspondence

Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Website usage data and analytics
• Cookie and tracking information

How We Use Your Information

We use your personal information for the following purposes:

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: Processing necessary for the performance of a contract with you
• Consent: Where you have given clear consent for processing
• Legitimate Interests: For our legitimate business interests, balanced against your rights
• Legal Obligation: To comply with legal requirements

Information Sharing

We may share your information with:

• Service Providers: Third-party providers who assist with our business operations
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

International Transfers

Your personal information may be transferred to and processed in countries outside the UK. When we do this, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK authorities
• Standard Contractual Clauses
• Other appropriate safeguards recognised under data protection law

Your Rights

Under UK data protection law, you have the following rights:

To exercise any of these rights, please contact us at [email protected]

Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access or disclosure
• Accidental loss or destruction
• Unlawful processing
• Malicious attacks

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes and enforce agreements

Cookies

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

• Posting the updated policy on our website
• Sending you an email notification (where appropriate)

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):